VirtuAI Refund Policy

Last Updated: August 2, 2024

At VirtuAI, we are committed to providing a high-quality service that meets your expectations. However, we understand
that sometimes things may not work out as planned. This Refund Policy outlines the circumstances under which we offer
refunds for our Software-as-a-Service (SaaS) subscriptions.

1. Eligibility for Refunds

Refunds are only available under the following conditions:

• Technical Issues: If you experience technical issues with our service that prevent you from using the platform as
  intended, and our support team is unable to resolve the issue within 14 days of notification.
• Accidental Charges: If you were mistakenly charged for a subscription that you did not intend to purchase.
• Initial Subscription Period: Refunds are available for customers who cancel their subscription within the first 7
  days of their initial purchase (not applicable to renewals or upgrades).

2. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• Change of Mind: If you decide that you no longer wish to use VirtuAI after the initial 7-day period.
• Failure to Cancel: If you fail to cancel your subscription before it renews, you will not be eligible for a refund
  for that renewal period.
• Usage of Service: If you have used the service beyond the initial 7-day period, indicating acceptance and use of
  the platform.

3. Requesting a Refund

To request a refund, please contact our support team at contact@virtuai.link with the
following information:

• Your account email address
• A description of the issue or reason for the refund request
• Any relevant transaction or invoice numbers

Our team will review your request and respond within 5 business days.

4. Processing Refunds

Approved refunds will be processed within 7 business days of approval. Refunds will be issued to the original payment
method used for the purchase. Please note that it may take additional time for your financial institution to reflect the
refund on your account.

5. Changes to this Policy

VirtuAI reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page,
and the "Last Updated" date will be revised accordingly. It is your responsibility to review this policy periodically to
ensure you are aware of any changes.

If you have any questions or concerns about this Refund Policy, please contact us
at contact@virtuai.link.